CVS Drops Automated Checkouts in Jamaica Plain

The CVS stores on Centre Street recently went from automation to customer relations — replacing the store’s automated checkout kiosks back to registers manned by service clerks. This occurred at both CVS pharmacies in Jamaica Plain, at 467 and 704 Centre St.

The CVS at 704 Centre St. in Jamaica Plain recently got rid of its automated self-checkout kiosks, returning back to registers manned by employees.

The CVS at 704 Centre St. in Jamaica Plain recently got rid of its automated self-checkout kiosks, returning back to registers manned by employees.

Steve Garfield pointed out the recent change via Twitter.

As recently as two weeks ago the branches had three self-service checkout kiosks and two registers manned by employees. Several other Boston-area CVS branches have removed automated checkout kiosks, signaling a change from the retail pharmacy’s initiative from five years ago to speed up the checkout process with the self-service kiosks.

  • Hugo_JP

    Too much theft by people using the self-service kiosks. Same thing happened at the Star Market where I often shop. No more self-checkout.

    • kmacjp

      Yes, I once saw a lady put lobsters on the self-checkout scanner and punch in the code for watermelon!!!

  • rb

    I was wondering why they made this change. Theft? I had no idea.

    • Hugo_JP

      Apparently many realized it was pretty easy to “forget” to scan items when doing self-checkout.

  • sabrina

    manned? really?

    • hydesquare

      Don’t invent something that’s not there; no one likes a crybaby.

    • PC_Principle

      you PC bro? Bro, I had no idea there were like-minded individuals in this town that defended social minorities

  • Seth

    I gotta interact with a person now? How primitive.

  • Monster

    I kinda like self-checkouts. The lines are always short because most people can’t figure out how to use them. They’re like an express lane for smart people.

  • Lisa Marie Garver

    Ohhh man i wanna post on this but i dont wanna get fired. Damn.

  • return

    Both have become painfully slow with this change.

  • KneeAnalogue

    This is so frustrating. I know the CVS managers don’t like the self-check out, but going from 4 check out options (three self and a cashier) to one cashier is such a reduction in service. I still shop at my local CVS but no more quick stops–now it is planned for a bunch of things to try to justify the long wait.