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Handling ACH Disputes: The Retail Perspective

July 26 @ 1:00 pm - 2:30 pm

$159

Overview

Financial institution Retail Centers and Call Centers are often faced with handling consumer disputes of ACH debits on their account; many situations aren’t covered in the ACH Rules book guidelines nor is there any clear direction from other resources.

This interactive, fast-paced ACH compliance training focuses on the most common disputes, and provides staff with a basic understanding of what is required to maintain compliance, plus tips on handling these issues. The course concludes with some real life “sticky situations” where attendees try their hand at solving the issue, while balancing compliance obligations with customer service.

Why Should You Attend

Mishandling consumer ACH dispute claims puts an institution at significant reputational, legal and compliance risk. Daily situations aren’t covered in the ACH Rules guidelines. Too often, institutions deny claims that should not be denied (and violate Regulation E), or the institution needlessly writes off the loss.

Areas Covered in this Webinar

Topics covered include:

Stop Payment

Revoked Authorization

Unauthorized

Wrong amount

Company I authorized didn’t receive the money

I don’t know who this company is or why they debited my account

I wrote a check for X – it cleared and now they are charging me again

What NOT to say to a consumer

Understand what the Rules say

What to do when a customer/member won’t complete a WSUD

Documenting claims

Best practices for handling certain sticky situations

And more unique situations

Learning Objectives

Review common consumer sticky situations when handling ACH disputes

Document your institution’s obligations and rights

Realize how what you say can impact the situation (often negatively)

Decide the appropriate course of action in given situations

Who Will Benefit

Financial institutions

Positions:

Frontline / Customer Service personnel

Internal Auditors

Risk Officers

Director of Security

Compliance Professionals

Operational Risk professionals

CFO / Finance Professionals

Audit Committee Members

Operational Risk Managers

Departmental Managers

Information Security

Information Technology

Fraud Investigators

Trainers

Branch managers

 

For more detail please click on this below link:

http://bit.ly/2rZLEoF

 

Email: referrals@complianceglobal.us

Toll Free: +1-844-746-4244

Tel: +1-516-900-5515

Fax: +1-516-900-5510

Details

Date:
July 26
Time:
1:00 pm - 2:30 pm
Cost:
$159
Event Category:
Event Tags:
Website:
http://bit.ly/2rZLEoF

Venue

2754 80th Avenue, New Hyde Park, NY 11040
2754 80th Avenue, New Hyde Park, NY 11040
New York, 11040 United States
Phone:
5169005515
Website:
https://www.complianceglobal.us/

Organizer

Compliance Global Inc.
Phone:
5169005515
Email:
referrals@complianceglobal.us
Website:
https://www.complianceglobal.us/

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