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Handling ACH Disputes: The Retail Perspective

July 26 @ 1:00 pm - 2:30 pm



Financial institution Retail Centers and Call Centers are often faced with handling consumer disputes of ACH debits on their account; many situations aren’t covered in the ACH Rules book guidelines nor is there any clear direction from other resources.

This interactive, fast-paced ACH compliance training focuses on the most common disputes, and provides staff with a basic understanding of what is required to maintain compliance, plus tips on handling these issues. The course concludes with some real life “sticky situations” where attendees try their hand at solving the issue, while balancing compliance obligations with customer service.

Why Should You Attend

Mishandling consumer ACH dispute claims puts an institution at significant reputational, legal and compliance risk. Daily situations aren’t covered in the ACH Rules guidelines. Too often, institutions deny claims that should not be denied (and violate Regulation E), or the institution needlessly writes off the loss.

Areas Covered in this Webinar

Topics covered include:

Stop Payment

Revoked Authorization


Wrong amount

Company I authorized didn’t receive the money

I don’t know who this company is or why they debited my account

I wrote a check for X – it cleared and now they are charging me again

What NOT to say to a consumer

Understand what the Rules say

What to do when a customer/member won’t complete a WSUD

Documenting claims

Best practices for handling certain sticky situations

And more unique situations

Learning Objectives

Review common consumer sticky situations when handling ACH disputes

Document your institution’s obligations and rights

Realize how what you say can impact the situation (often negatively)

Decide the appropriate course of action in given situations

Who Will Benefit

Financial institutions


Frontline / Customer Service personnel

Internal Auditors

Risk Officers

Director of Security

Compliance Professionals

Operational Risk professionals

CFO / Finance Professionals

Audit Committee Members

Operational Risk Managers

Departmental Managers

Information Security

Information Technology

Fraud Investigators


Branch managers


For more detail please click on this below link:



Email: referrals@complianceglobal.us

Toll Free: +1-844-746-4244

Tel: +1-516-900-5515

Fax: +1-516-900-5510


July 26
1:00 pm - 2:30 pm
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2754 80th Avenue, New Hyde Park, NY 11040
2754 80th Avenue, New Hyde Park, NY 11040
New York, 11040 United States


Compliance Global Inc.

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